Terms and Conditions - Council Large Item Collection

Welcome to the Council Large Item Collection service. These Terms and Conditions govern your use of our collection services and outline the responsibilities of both the Council and the users. By utilizing our service, you agree to comply with and be bound by these terms.

1. Introduction

The Council Large Item Collection is designed to facilitate the removal of bulky waste items from residential and commercial properties. This service aims to promote environmental sustainability by ensuring the proper disposal and recycling of large items.

2. Eligibility

To use the Large Item Collection service, you must meet the following eligibility criteria:

• Residency: Must be a resident or business within the council’s jurisdiction.
• Identification: Valid identity proof may be required at the time of collection.
• Notification: Advance booking is necessary to schedule a collection.

3. Items Accepted

The Council accepts the following large items for collection:

• Furniture items such as sofas, chairs, tables, and beds.
• Appliances including refrigerators, washing machines, dryers, and ovens.
• Electronic equipment like televisions and computers.
• Mattresses and box springs.

Items deemed hazardous, such as chemical containers, batteries, and asbestos-containing materials, are not accepted through this service. For hazardous waste disposal, please contact the council’s environmental department.

4. Scheduling a Collection

To schedule a large item collection, follow these steps:

1. Visit the council’s official website and navigate to the Large Item Collection section.
2. Fill out the online booking form with necessary details.
3. Receive a confirmation email or SMS with your scheduled collection date.
4. Ensure that the items are accessible on the appointed date and time.

If you need to reschedule or cancel your booking, please notify the council at least 24 hours in advance to avoid any penalties.

5. User Responsibilities

Users are responsible for the following:

• Ensuring that large items are properly prepared for collection, which may include disassembling furniture or removing hazardous components.
• Placing items clearly in a designated collection area prior to the scheduled time.
• Providing accurate information during the booking process to facilitate efficient collection.
• Adhering to any additional guidelines provided by the council for large item disposal.

6. Council Responsibilities

The Council commits to the following:

• Providing timely and organized collection services as per the scheduled appointments.
• Ensuring that collected items are processed in an environmentally responsible manner.
• Notifying users of any changes or delays in the collection schedule.
• Offering support and information regarding acceptable items and proper preparation techniques.

7. Fees and Charges

The Large Item Collection service is generally offered free of charge to eligible residents and businesses. However, the council reserves the right to implement fees under the following circumstances:

• Non-compliance with scheduling policies, such as late cancellations.
• Collection of items that require special handling or disposal methods.
• Excessive quantities of large items beyond the standard limit.

Any applicable fees will be communicated to the user during the booking process or via official correspondence.

8. Liability

The Council is not liable for any damage to items prior to their collection or any personal injuries that may occur during the loading process. Users are encouraged to ensure that their items are securely prepared and that the collection area is safe and accessible.

9. Prohibited Items

The following items are strictly prohibited from the Large Item Collection service:

• Hazardous materials such as chemicals, batteries, and paint.
• Medical waste, including syringes and pharmaceuticals.
• Asbestos-containing products.
• Vehicles, bicycles, and other modes of transportation.
• Electronic waste that cannot be safely handled by the council’s disposal processes.

Attempting to dispose of prohibited items may result in fines or other penalties as per council regulations.

10. Privacy Policy

Your privacy is important to us. Any personal information collected during the booking and collection process will be handled in accordance with the council’s Privacy Policy. Information will be used solely for the purpose of providing and improving the Large Item Collection service.

11. Changes to Terms and Conditions

The Council reserves the right to modify these Terms and Conditions at any time. Users will be notified of significant changes through official channels. Continued use of the Large Item Collection service after such modifications constitutes acceptance of the new terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction in which the council operates. Any disputes arising from the use of the Large Item Collection service will be subject to the exclusive jurisdiction of the local courts.

13. Termination

The Council may terminate the Large Item Collection service or restrict access to it at its discretion. Reasons for termination may include, but are not limited to, non-compliance with Terms and Conditions, misuse of the service, or changes in council policies.

14. Acceptance of Terms

By using the Council Large Item Collection service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for responsibly using the Council Large Item Collection service.