Accessibility Statement for Council Largeitem Collection

This accessibility statement explains how the Council Largeitem Collection service seeks to make information and services available to all residents. It covers the online content and the digital interactions related to the council's large item collection and associated pages. Our aim is to ensure the large item collection service is usable for as many people as possible, including people who use assistive technologies.

We strive to meet the internationally recognised WCAG 2.1 AA standard. That means the council's large item collection information is designed with clear structure, sufficient colour contrast, resizable text, and predictable navigation. Where possible we apply semantic markup, accessible forms and headings so content is logically ordered for everyone.

The website and the large item collection pages support a range of assistive technologies, including screen readers and magnifiers. We implement ARIA roles and landmarks, ensure alternative text for meaningful images, and provide text alternatives for non-text content. If a particular page or document relating to the large-item collection is not accessible, we will provide an accessible alternative on request.

Keyboard users can access the large item collection pages and interactive elements using standard keyboard navigation. Focus indicators are preserved, links and controls are reachable by tabbing, and skip links are used to move quickly to main content. We test keyboard-only flows to ensure that people who cannot use a mouse can still book or enquire about the council large item collection service.

We regularly test with a variety of browsers, mobile devices and assistive technologies. This includes screen-reader testing, keyboard navigation checks and manual accessibility reviews. Our testing process aims to identify barriers and prioritize fixes. We do not claim perfection, but we are committed to continuous improvement to make the large item collection experience better for everyone.

There are specific elements we monitor and improve. For example:

• The accessibility of downloadable documents related to large item collection;
• Clear labelling of forms used to schedule a collection;
• Consistent and descriptive link text across large item collection pages.

If you need information in an alternative format or a reasonable adjustment for the council's large item collection service, please make an accessibility request. You can contact the Council using its published accessibility contact channels, accessibility-request form or your usual council enquiry routes to request large item collection information in large print, audio, braille or another format. Do not include personal contact details here; use the council's official channels.

We aim to respond to accessibility requests in a timely way and provide clear information about the adjustments we can make. Where reasonable, we will offer tailored assistance to help you access collection schedules, item preparation guidance and booking processes. Our commitment includes protecting privacy and handling requests securely.

Known limitations are published when identified, and we prioritise fixes by impact. If you encounter barriers when using the council's large item collection information, please let us know through the Council's accessibility route so we can investigate and act. Thank you for helping us improve inclusion. We are committed to ensuring that large-item collection services are available to all residents, regardless of ability.